Probably the most frequently requested amenity at hotels is free Wi-Fi. As business travelers know, the ability to get online quickly and without paying is particularly important and, in a survey conducted last summer, over 35% of those who responded said that free Wi-Fi was their number one determining factor when choosing a hotel.
The Wi-Fi landscape at hotels has changed substantially over the past year. Prior to 2014, it was mostly budget chains that offered free Wi-Fi, but generally only in their North America properties. Since then, many other hotel brands have introduced free offerings, but placed conditions on the offer, and had certain exceptions at select properties.
Earlier this year, Hyatt Hotels separated itself from the pack in a simple, straightforward manner. They offer free Wi-Fi to all guests, on an unlimited number of devices, at all properties – no strings attached.